FREQUENTLY ASKED QUESTIONS (FAQ)
About Our Products and Services
Q: What products does MED KIT PRO™ offer?
A: Expertly curated emergency preparedness kits, accessories, and related services designed by professionals.
Q: What is included in a MED KIT PRO™ kit?
A: Each kit contains a carefully selected set of emergency preparedness supplies. Full contents are listed on each product page.
Q: Are MED KIT PRO™ products HSA/FSA eligible?
A: Yes. Please check with your benefits provider for confirmation.
Q: Are your products made in the USA?
A: Kits are designed, curated, and assembled in the U.S. with globally sourced components.
Orders and Shipping
Q: How long does it take to process my order?
A: Orders are usually processed within 1–3 business days (excluding weekends/holidays).
Q: How long does shipping take?
A: Standard shipping is 3–7 business days depending on location.
Q: How can I track my order?
A: A shipping confirmation email with tracking will be sent once your order ships.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. International options may come in the future.
Returns and Refunds
Q: What is your return policy?
A: Unopened and unused items may be returned within 30 days. Customers are responsible for return shipping. See our Return Policy for full details.
Q: Are services refundable?
A: Digital services and consultations are non-refundable once delivered.
Q: How do I request a return?
A: Email [email protected] with your order number and reason.
Warranty
Q: Do MED KIT PRO™ products come with a warranty?
A: Yes, a limited 1-year warranty on bags/cases. Consumables and services are excluded.
Q: How do I file a warranty claim?
A: Email [email protected] with your order info and issue description.
Other Questions
Q: Can I customize a MED KIT PRO™ kit or service?
A: Not at this time, but custom options may become available in the future.
Q: How can I contact customer support?
A: Email [email protected]